Emotional Labor in the 21st Century, Diverse Perspectives on Emotion Regulation at Work, Taylor and Francis, Alicia Grandey, Deborah E. Rupp, James Diefendorff,Occupational and industrial psychology,Psychology, ,, Organization and Management Series, United Kingdom, en-GBhttp://routledge.com, [BLURB],[CITY],,books, ebooks, biblet, Book2look